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Terms & Conditions



We invite you to see the general conditions of purchase that regulate the offer and purchase of LOUVÈME JEWELRY products through the online store included in this website.

By using this website you are bound by these terms and conditions and we recommend that you read them carefully. If you do not agree to them you should leave the website.


These terms and conditions of purchase apply to all Louvème Jewelry products ordered through the website www.louveme.com (hereinafter "Website").

By placing an order, you warrant to us that you are at least 18 years of age and that you have the legal capacity to enter into binding contracts.

Orders may only be placed for the purpose of purchasing goods without intent to resell. Any resale or distribution of products purchased through the website is strictly prohibited.

We reserve the right to cancel fraudulent, false or speculative orders as well as those orders that have been requested by a customer with whom there may be a difference/controversy in previous orders, or when there is reasonable doubt that may lead us to believe that the customer is violating any of the specified conditions of purchase or is participating in any criminal activity.

We may update these terms and conditions of purchase and the legal notice at any time. You can always consult and print the updated version of both texts by clicking on the links "Terms and Conditions" and "Legal Notice".

User Obligations

As a user, you are obliged to provide Louvème Jewelry with all the information necessary to access and use the services of this website. This information must be truthful and current and you agree that we may use it to contact you if necessary.

It is essential that you provide all the information that we classify as mandatory, since, if you do not do so, we will not be able to process your order. We will not be responsible in any case of possible delays or failures in the delivery as a result of the error or omission of these data.

The user must make proper use of the services included in the website, always in accordance with the law and will not carry out any activity that hinders or interferes with its operation.

Security measures

We will take all reasonable steps within our power to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed to be secure against access by unauthorized recipients and you will not hold us responsible for any failure of security unless it is due to our negligence.

You must also take the necessary security measures, both personal and material, to maintain the confidentiality of your user name and password and immediately notify us of the loss, misplacement, theft, robbery or illegitimate access to your user name and password, as well as its knowledge by third parties.


All products offered on this website are sold directly by Louvème Jewelry.

2.1. Purchase procedure

You will be able to browse the website until you find the desired item. Once located, by clicking on it, you will have access to all the detailed information provided by the website. From there you can add the item to your order.

If you are placing an order for the first time with us, you will be asked to register by entering your email address and a password with which you will be able to create and access your account.

If you are a registered user with an active account, you will need to enter your email address and password and the system will recognize your details.

Once you are in your account you will be able to continue your purchase and finally confirm the order.

2.2. Coverage of the offer

The delivery area of these items is limited to Spain (including the Canary Islands, Balearic Islands, Ceuta and Melilla) and the European Union. By accepting the order, you confirm that you are a customer residing in one of these areas. Any other delivery address will result in the automatic cancellation of the order.

2.3. Availability

All orders are subject to availability. We are not responsible for the lack of stock or unavailability of products.

Please refer to the selection of items available for sale through the website, as not all items that we may offer in our stores or that may appear in catalogs, websites or other presentations are available for this type of sale.

If a product is not available once an order has been placed, you will be informed as soon as possible by e-mail and we will offer you an alternative as well as its cancellation.

If you have any questions, we recommend that you contact our customer service department.

2.4. Contract with Louvème Jewelry and acceptance of orders

The order will not be accepted by us until the amount has been debited from your account. After confirming the purchase, you will receive an e-mail as acknowledgement of receipt, but this does not imply that the order has been accepted, as they are subject to our further verification and acceptance.

We will confirm the acceptance of the order in an e-mail in which we will inform you that the order is being shipped. Only at that time will the contract between you and us be formed, and only for the items listed in that shipping confirmation.

2.5. Confirmation and cancellation of orders

Prior to the completion of the order by you on the website, you will be able to check all the details associated with the order (amounts broken down into all the necessary headings - taxes, transport costs, selection of items, etc.), and you may correct anything you deem necessary.

After confirmation, it will not be possible to modify or cancel the order through the website, you will have to contact us. In this case, the order can only be modified or cancelled if the article has not been dispatched from our warehouses.

2.6. Currency, taxes and price

In accordance with current legislation, all purchases from our website will be subject to value added tax. The applicable rate will be the one legally in force at any given time.

All prices are shown in euros (€) and should be considered as the final price to be paid by the customer (including VAT).

2.7. Method of payment and security

The prices indicated for each product include Value Added Tax (VAT) or other taxes that may be applicable and in any case shall be expressed in Euro currency (€). 

The prices applicable to each product will be those published on the website and automatically applied by the contracting process in the last phase of it. The customer assumes that in any case the economic valuation of some of the products may vary in real time. In any case this will always be previously communicated to the users.

The user will be able to make use, for the payment of the products acquired through the Web, of the following forms of payment:

Credit card, through a payment gateway (Virtual POS): In this case, the data of the User and the purchase will be entered and transmitted directly by the User to the owner of the gateway. These data will not be stored or manipulated by us, but will be recorded directly in the payment gateway of the corresponding financial institution. For greater security, we will use a Secure Electronic Commerce Authentication Service, a system established by Visa / Mastercard / Eurocard, whereby the customer is authenticated by the issuing bank and the merchant is authenticated by the acquiring bank. The amount of the order will be charged on your card, so you must indicate the number, the expiration date and the security code CW2 (on the back of your card). If your card is secured, you will be asked for the relevant security codes.

The charge will be carried out in real time through this payment gateway. In the event that the charge cannot be finally carried out (for any reason), the order will be automatically cancelled.

PayPal: In this case, the user must be previously registered and be a PayPal user. To make the payment, you will be asked to identify yourself as a PayPal user, either to pay with your credit card or to pay with your PayPal balance.

For any information about the order, the user will have customer service via email: info@louveme.com

2.8. Deliveries: types, deadlines and problems

Delivery may be made to the address of your choice (except post office box). Home delivery of orders will be made by a logistics operator during normal working hours. If there is no one at that address when the logistic operator comes, he will leave you a note and his customer service department will try to contact you to close the delivery. 

The usual delivery time will be approximately 24 to 72 working hours after order approval. This period may increase during sales periods, Christmas campaigns or in case of customs formalities or other circumstances due to (for information purposes only) geographical distance, weather conditions, wars, strikes, any form of government intervention, etc., as well as any other attributable to the logistics operator responsible for the delivery of the product. We are not responsible for any delays that may arise for any of the above reasons. 

If at the time of delivery the packaging of the order is damaged, you must open the package in the presence of the logistics operator to check the condition of the items. If any damage is observed, you must detail it on the delivery note and contact us. We will repair or replace at no cost to you any items that have been damaged or lost in transit, provided that you notify us as soon as possible.

Once the order has been delivered, it will become your property and therefore, all damages that may arise will be your responsibility. 

2.9. Return, exchange and refund policy

Right of withdrawal:

The Customer shall have a maximum period of 15 calendar days from the delivery of the Product or from the conclusion of the contract if it is a service, to communicate its total or partial withdrawal of the purchase of the Product or service, in accordance with applicable law. The return made on time will not entail any penalty. However, the Customer shall bear the shipping costs.

The item(s) must be returned in the original packaging in which it was delivered by the logistics operator.

Once the return has been disappointed by us, we will verify that the returned items physically correspond to the return delivery note and additionally that they have been received in perfect conditions of use, complete, in their original packaging and without signs of having been used. If the verification of the state of the order is satisfactory we will contact the customer to issue a voucher for the amount of the returned jewelry to be redeemed within the period we indicate. 

2.10. Product warranty

The warranty period is two months, although it does not include deficiencies caused by neglect, blows, misuse or mishandling, etc., or materials that are worn-out by use. 

In those incidents that justify the use of the warranty, it will opt for repair, replacement of the item, discount or refund, under the terms established by law. Louvème Jewelry will make exchanges or returns provided that:

Prior notice is given to our Customer Service within two months: This step is essential whatever the reason for the return is. You can do it by sending us an email to info@louveme.com attaching the order number in the subject of the email. We will tell you how to return the item.

The item to be returned must be properly packaged for return. The packaging must be in perfect condition and retain all its original accessories and instructions to be returned.

Commercial warranty: manufacturers may offer additional warranties, the extent and duration of which differ according to the products and brands. Such warranties shall be exclusively at the expense of the manufacturer who is obliged to them.

Under the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in conformity with the contract of sale under the terms established therein (article 114), under which:

"The seller is obliged to deliver to the consumer and user products that are in conformity with the contract, being liable to him for any lack of conformity that exists at the time of delivery of the product".

The computation of the warranty will begin on the same day of the purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.


Should any part of these conditions of service be contrary to law and therefore invalid, this shall not affect the other provisions that are in accordance with the law. The parties undertake to renegotiate those parts of the Terms of Service which are invalid and to incorporate them into the remaining parts of the Terms of Service.


Louvème Jewelry reserves the right to modify the general conditions of sale without notice and may change, delete or add content and services provided through the same as the way in which they appear presented or located on its servers.

These changes must be accepted by the user each time you make a purchase through the web.

Customers who do not agree with the changes to the general conditions, must notify and, from the date on which the new version comes into force, must stop using the services of the web.

In the event that some of the terms of the general conditions of sale are declared illegal or unenforceable by a court decision, the other provisions shall remain in force.


This site is located and operated in Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without giving effect to the principles of conflicts of law.

In those cases in which the customer is not a consumer or user, or is domiciled outside Spain, shall be subject to the national Courts and Tribunals, expressly waiving any other jurisdiction that may apply.

If the user decides to use or consult this site outside Spain, he/she must bear in mind that he/she does so on his/her own initiative, and that he/she is responsible for compliance with the relevant laws.

This contract shall enter into force and take full effect from the moment of acceptance by the customer or user.

This contract, and therefore, the general conditions that it incorporates, together with the annexes (if any), in addition to being read on this website, can be stored, archived and reproduced by the usual electronic or computer means.